Help & feedback
GeoChores support
If you need help setting up GeoChores, pairing a child device or using app restrictions, please get in touch.
Before contacting support
For pairing or notification problems, check that:
- Both devices have an internet connection and the latest GeoChores version.
- The child device was paired using the current code shown on the parent device.
- Notifications are allowed for GeoChores on the child device.
- Background App Refresh and Location access are enabled when requested.
- The parent has completed Family Controls authorisation on the child device.
When reporting a problem
Please include:
- Your GeoChores app version
- Your iPhone model and iOS version
- Whether the issue is on the parent or child device
- The screen or routine involved
- What you expected and what happened instead
- A screenshot, where appropriate
Please do not send passwords, pairing codes, precise home addresses or other sensitive family information.
Family Controls and location
Apple controls the system permission screens used for app restrictions and location access. GeoChores cannot enable these permissions without approval on the child device. A parent can review the setup guide from the settings icon in the app.
Response times
GeoChores is independently operated. We aim to acknowledge support enquiries within five business days.